Privacy Policy
Last updated: 21 September 2026
Fintrade Securities Corporation Ltd (FSCL) is responsible for the personal information we receive through this corporate website and its enquiry forms. This notice explains the information involved, why it is used, who may receive it and how to contact us about your privacy.
This is a public information and enquiry website. It does not provide online customer accounts, accept investment instructions or process payments. If an enquiry leads to a separate advisory engagement, any additional information requirements and relevant privacy information will be explained for that engagement.
Website Enquiries
Our enquiry forms require your name, email address and message so that we can understand and respond to your request. The Home and Contact forms also let you provide a telephone number, subject and company or institution name; these fields are optional. Without a contact email and an explanation of your request, we may be unable to respond. You can also contact us directly by email or telephone.
FSCL uses the information you provide to review the enquiry, direct it to the appropriate team, communicate with you and maintain a record of the response. The forms use Netlify Forms to receive submissions, with a spam-prevention field to help filter automated messages. Our website and email service providers may process information needed to deliver and manage your enquiry.
Please provide only what is needed for an initial enquiry. Do not send passwords, account numbers, identity documents, sensitive personal information or confidential transaction records through these forms. If you provide information about someone else, make sure you are authorised to share it and let them know about this notice. Submitting an enquiry does not create a client relationship.
Website Visits, Cookies and External Services
When you visit the website, our hosting provider may process technical information such as your IP address, requested page, browser information and request time to deliver the site, diagnose faults and protect it against misuse. The corporate website currently has no Google Analytics or Google Tag Manager tracking enabled.
If you choose to play the video on our About page, the player connects to YouTube. YouTube may receive technical information and use cookies under Google’s privacy policy. Links to the media site, social networks and other external websites take you to services with their own privacy information. You can use your browser’s controls to manage cookies and choose whether to open or use those services.
Who May Receive Your Information
Access to enquiry information is limited to FSCL personnel who need it to handle the request and service providers supporting website hosting, form processing, email delivery and technical support. Netlify provides the website form service; information about its handling of personal data is available in the Netlify privacy policy. Our staff and service providers with access to personal information are required to respect confidentiality and applicable data protection obligations.
We do not use an enquiry as permission to send your details to an unrelated financial institution or to enrol you in marketing. If a referral or another use is proposed, we will explain it and obtain consent where required. We may disclose information to competent authorities when lawfully required, or to professional advisers where necessary to address a legal matter, subject to applicable confidentiality obligations.
Our service providers may process information outside Malaysia, including in the United States. Where an overseas transfer is necessary, FSCL remains responsible for meeting applicable data protection requirements. Contact us for information about the arrangements relevant to your enquiry.
Security and Retention
We maintain appropriate technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse or disclosure, and limit access to those who need it for the purposes described above. No internet transmission or storage system can be guaranteed completely secure. If you suspect that information you sent us has been misused, please contact us promptly using the details below.
We retain enquiry information for as long as it is needed to handle the request and relevant follow-up, resolve complaints or meet applicable legal and regulatory obligations. Information should then be deleted or anonymised when it is no longer needed. Retention depends on the nature of the record and any resulting engagement. Contact us to ask about retention or deletion of your information, including any reason it must be retained.
Your Choices and Rights
You may ask whether we hold personal information about you, request access or correction, ask for information about its use, withdraw consent where processing relies on consent, or ask us to stop direct marketing. You may also raise an objection to processing likely to cause damage or distress. Requests are handled in accordance with applicable Malaysian data protection law; withdrawing information needed to respond may prevent further handling of your enquiry.
We may need to verify your identity before providing personal information or making changes. We will explain any applicable restriction, permitted fee or information needed to handle a request. Nothing in this notice limits your rights under applicable data protection law. Further information and complaint channels are available from Malaysia’s Personal Data Protection Department.
Contact and Updates
For privacy questions, requests or complaints, email admin@fintradesecurities.com or write to Fintrade Securities Corporation Ltd, Office Suite 1306, Level 13(C), Block 4, Financial Park Complex Labuan, Jalan Merdeka, 87000 Labuan F.T., Malaysia. You can also call +60 87-584 880. Please identify the enquiry or information concerned without sending unnecessary sensitive documents.
We will update this notice when our website services or handling of personal information change and show the revision date above. Any new purpose requiring consent will be explained before that use begins.